Reference

Terms Conditions That Cover Your Account

These terms set out what you can expect from dinasti99 and what we ask of you in return. Access to our lobby, payment methods including DANA, OVO, and GoPay, and all account features are subject to these conditions and to local law in your…

Account eligibility requiredDANA, OVO, GoPay coveredLocal law and region applyOne account per personTerms may be updated with notice

Explore the Lobby Read FAQ

HOW WE HANDLE THIS

Account Security and Terms Enforcement

We apply these terms consistently and without exception. How we store your data, process your wallet details, and handle account disputes follows the same rules for every account. If you need to request a change to your registered details — such as updating the mobile number linked to your OVO or GoPay wallet — you do that through the account settings page, not by contacting support directly, unless the system flags a verification step.

Data Retention

We keep account and transaction records for as long as required by our internal policy and applicable local obligations. You can request a summary of your account data through the support form.

Cookie Use

Session cookies keep you logged in across page loads on mobile and desktop. Preference cookies remember your wallet choice — DANA, OVO, or GoPay — so you do not re-enter it each session.

Account Security

Your account is protected by PIN and OTP verification at login. Any change to payment details triggers an additional verification step before the update takes effect.

Requesting Changes

To update your registered email, mobile number, or linked wallet, go to account settings and follow the prompted steps. Changes require identity confirmation before they go live.

TERMS CONTACT PATHS

Reach Us About These Terms

If any part of these terms is unclear, or if you believe a condition has been applied to your account incorrectly, our support team is the right first step. You can reach us through live chat, email, or our on-site message form. We aim to respond to terms-related queries with enough detail to resolve them — not a copy-paste reply.

Live Chat Open the chat widget on any page to ask about a specific clause, a payment condition, or how a term applies to your account wallet.

Email Support Send a detailed message to our support address. Include your registered mobile number and the specific term or account action you need clarified.

On-Site Message Form Use the contact form in your account dashboard. This routes directly to our terms and accounts team, so responses address your actual question.

What These Terms Actually Cover

dinasti99 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By opening and using a dinasti99 account, you confirm that you have read and accepted these terms in full. They govern every part of your relationship with us — from your first login to every deposit you process through DANA, OVO, or GoPay, and every withdrawal

1
request you submit. Your account is personal and non-transferable. Sharing access, operating multiple accounts, or using third-party wallets that do not match your registered name can result in account suspension pending review. We reserve the right to verify your wallet ownership before processing any withdrawal. This
2
is a standard step and not a penalty. If you deposit via GoPay or OVO, the registered number on that wallet must match the mobile number on your account. If there is a mismatch, our support team will reach out before any funds move. All account
3
activity is logged and tied to your session. Access to our lobby and all features depends on whether your region permits it under local law — availability is not universal and we do not make guarantees about access in regions where it is restricted. These terms
4
apply to all device types, whether you reach us through a mobile browser in Jakarta or a desktop session elsewhere.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About These Terms

These are the questions we hear most often about how our terms work in practice. If yours is not here, the live chat or contact form will get you a direct answer.

Yes, we update these terms when needed. We notify you via the email or mobile number on your account before any material change takes effect. Continued use after the notice period means you accept the updated terms.

No. Each person may hold one account only. If we detect duplicate accounts linked to the same identity, wallet, or device, both accounts are suspended pending a review by our accounts team.

We put the withdrawal on hold and contact you to verify ownership. This is a standard check, not a block. Once verified through support, the withdrawal proceeds normally.

The terms themselves are the same. However, access to specific features depends on local law and your eligible region. Players in Jakarta and Surabaya are subject to the same account terms regardless of which city they access from.

Submit a written dispute via the contact form in your account dashboard. Include the relevant account action, date, and which clause you believe was applied incorrectly. Our team reviews and responds with a specific decision.

Yes. Send a data request through the on-site message form or by email. We will confirm your identity first, then provide a summary of the account and transaction data we hold within a reasonable timeframe.

Reference